About Ace Chimney Sweeps
Ace Chimney Sweeps, Inc. has been providing comprehensive chimney care and superior customer service for over twenty years. Owner Skip Creswell graduated from the New England School of Chimney Sweeping in 1986 (the only state-licensed trade school of its kind in the U.S. at the time), and has continuously increased his industry knowledge since. He has extensive knowledge of code for both chimney and venting systems, and has worked on more than ten thousand chimneys during the course of his career. Skip has received the following industry certifications:
- National Fireplace Institute Certified Specialist of Gas, Wood, and Pellet Appliances
- Fire Investigation, Research, and Education (F.I.R.E.) Certified Fireplace and Chimney Inspector
Skip is also a member of the National Chimney Sweep Guild (NCSG).
Education
Ace Chimney Sweeps, Inc. also sends sweeps to the National Chimney Convention every year, where the latest in technology, technique, and equipment is presented. At Ace, continued education is an ongoing priority, and something we are very passionate about. That’s why you can be confident in the knowledge, skill, and customer service of the Ace technicians in your home.
Safety
For your personal safety and peace of mind, and to ensure the highest quality workmanship, we:
- Run background and credit checks on all employees.
- Strictly enforce a drug-free workforce, and conduct random drug tests. We also have a policy of no smoking while on the job.
- Are fully insured. We do everything the correct way and take all measures to prevent problems from arising – but should there be a problem, we will take care of it.
- Provide our employees with worker’s compensation insurance.
Services
We aren’t simply a handyman business that does a little bit of everything. At Ace Chimney Sweeps, Inc., we specialize in chimney/hearth services and vent services, including:
- Chimney/Fireplace Sweeping
- Chimney/Fireplace Inspection (Our Level 2 Inspections include Chimney Data Systems reports and Chim-Scan video documentation)
- Masonry Work and Restoration
- Chimney Relining
- Sale/Installation/Service/Troubleshooting of all Appliances (incl. wood, coal, pellet, corn, and gas)
- Residential Air Duct and Dryer Vent Cleaning/Installation
Cleanliness
We understand how hard you work to keep your home looking nice. That’s why we take every measure to keep your home clean while we work. All of our technicians arrive in clean uniforms, in clean trucks, and put down clean drop cloths. Our technicians also wear clean booties when in your home, so that they don’t track in any mud or debris. With the dust-free system we have in place, we guarantee your home will look just as good as, if not better, than when we arrive.
Equipment
No matter how skilled a technician is, he still needs professional tools in order to do the best work. That’s why we have invested in the best professional equipment and the latest technology. All of our technicians are sent out in trucks that are fully stocked with all of the necessary equipment for just about any job. This equipment includes scaffolding, high-quality cameras for documentation, rods, brushes, ladders, vacuums, etc. Because we fully stock all of our trucks, our technicians can address almost any problem in one single visit, saving you time and money.
Punctuality
We know that you are busy and that your time is valuable. For this reason, we strive to provide you with accurate arrival times, and to always contact you should anything change. We have a 97% on-time arrival record, arriving within the first fifteen minutes of the appointment window 85% of the time. We also make every effort to return any phone calls or emails in a timely fashion, and to finish all jobs on or before the promised date.
Guaranteed Work
We invest in our employees so that they remain passionate about what they do and take pride in their work. Part of taking pride in your work comes from being paid what you’re worth -that’s why we always pay our employees well, and provide them with benefits. What we have found is that this encourages pride and dedication in our technicians, and provides our customers with a better overall experience.
We also encourage integrity and good character, and pride ourselves on our honesty. This means you’ll never be told there is a problem when there isn’t. All of our technicians have cameras and will provide you with documentation and recommendations. Should we ever find that one of our technicians has provided a client with misleading or fabricated information, we have no problem discharging them.
We know how frustrating it can be when you are promised one thing and given another. With Ace Chimney Sweeps, Inc., we believe in keeping our promises and do everything within our power to make sure you are satisfied! In fact, if you are not satisfied with our work, we will provide you with a full refund.
Location
We are pleased to provide our customers with an easy-to-locate office and 6,000-square-foot hearth shop, where appointments can be made, questions can be answered, and the latest in hearth appliances can be browsed. Contact us or visit our showroom today. You can also schedule an appointment online!
Our offering of complete chimney services has helped Ace Chimney Sweeps build a reputation for quality work, done right the first time. We invite you to give us the chance to show you what we can do.
