About Ace Chimney Sweeps
Ace Chimney Sweeps, Inc. has been providing comprehensive chimney care and superior customer service for close to 40 years. People rely on us for our extensive list of services, our knowledgeable advice and answers, and our long list of strong values. With us, the customer – and their safety and satisfaction – always comes first.
About Our Owner
Owner Skip Creswell graduated from the New England School of Chimney Sweeping in 1986 (the only state-licensed trade school of its kind in the U.S. at the time), and he has continuously increased his industry knowledge since. He has extensive knowledge of code for both chimney and venting systems, and has worked on more than ten thousand chimneys during the course of his career. Skip has received the following industry certifications and memberships:
- National Fireplace Institute (NFI) Certified Specialist of Gas, Wood & Pellet Appliances
- Chimney Safety Institute of America (CSIA) Certified Chimney Sweep
- Fire Investigation, Research, and Education (F.I.R.E.) Certified Fireplace & Chimney Inspector
- National Chimney Sweep Guild (NCSG) Member
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We Prioritize Your Satisfaction
So, why choose us? Because it’s our mission to provide the best care possible. That’s why we value…
We send sweeps to the National Chimney Convention every year, where the latest in technology, technique, and equipment is presented. At Ace, continued education is an ongoing priority, and something we are very passionate about. You can be confident in the knowledge, skill, and customer service of the Ace technicians in your home.
For your personal safety and peace of mind – and to ensure the highest quality workmanship – we run background and credit checks on all employees, strictly enforce a drug-free workforce (and conduct random drug tests), have a n- smoking policy while on the job, are fully insured, and provide our employees with worker’s compensation insurance. We do everything the correct way and take all measures to prevent problems from arising – but should there be a problem, we will take care of it.
We understand how hard you work to keep your home looking nice. That’s why we take every measure to keep your home clean while we work. All of our technicians arrive in clean uniforms, in clean trucks, and put down clean drop cloths. Our technicians also wear clean booties when in your home, so that they don’t track in any mud or debris. With the dust-free system we have in place, we guarantee your home will look just as good as, if not better than, when we arrived.
No matter how skilled a technician is, he still needs professional tools in order to do the best work. That’s why we have invested in the best professional equipment and the latest technology. All of our technicians are sent out in trucks that are fully stocked with all of the necessary equipment for just about any job. This equipment includes scaffolding, high-quality cameras for documentation, rods, brushes, ladders, vacuums, etc. Because we fully stock all of our trucks, our technicians can address almost any problem in one single visit, saving you time and money.
We know that you are busy and that your time is valuable. For this reason, we strive to provide you with accurate arrival times and to always contact you should anything change. We have a 97% on-time arrival record, arriving within the first fifteen minutes of the appointment window 85% of the time. We also make every effort to return any phone calls or emails in a timely fashion, and to finish all jobs on or before the promised date.
We invest in our employees, so that they remain passionate about what they do and take pride in their work. Part of taking pride in your work comes from being paid what you’re worth – which is why we always pay our employees well and provide them with benefits. What we have found is that this encourages pride and dedication in our technicians, thus providing our customers with a better overall experience.
Honesty & Integrity:
We encourage integrity and good character, and pride ourselves on our honesty. This means you’ll never be told there is a problem when there isn’t. All of our technicians have cameras and will provide you with documentation and recommendations. Should we ever find that one of our technicians has provided a client with misleading or fabricated information, we have no problem discharging them.
We Treat You Right
We know how frustrating it can be when you are promised one thing and given another. With Ace Chimney Sweeps, Inc., we believe in keeping our promises and do everything within our power to make sure you are satisfied. In fact, if you’re not satisfied with our work, we will provide you with a full refund.
We are also pleased to provide our customers with an easy-to-locate office and 6,000-square-foot hearth shop. There, appointments can be made, questions can be answered, and the latest in hearth appliances can be browsed.