When you are looking to hire a company for maintenance services, it helps to find reviews from their customers online. Reading through these reviews can give you a good idea of what to expect from that company. This is especially true if you are new to the area and need trusted recommendations. These online customer reviews can be very useful. So it makes sense to share your own experiences with your community to help your neighbors.
Ace Chimney Sweeps also appreciates it when our customers take the time to write a review. Customer comments gives us instant feedback. We encourage our customers to write about their experiences on ReviewBuzz, Yelp, our Facebook page, and other online review pages – even if the review is not a positive one. We believe in learning from our mistakes. It can be difficult to learn when you do not realize when a customer is unhappy. Below is a little bit more about the importance of reviewing your chimney sweep online.
Help your fellow community
Trying to find a chimney sweep can be a challenging task. Unfortunately, not everyone who advertises as a chimney sweep is certified and trained to be one. Reading online reviews is one way of knowing that you are hiring a responsible and trusted sweep. It can make a huge difference to someone who just moved to the area to be able to read reviews about chimney sweeps from customers so that he can be able to make a wiser choice when hiring a sweep to do his annual chimney maintenance tasks.
Help the business
As we mentioned earlier, Ace Chimney Sweeps welcomes both positive and negative reviews of our services. We strive to provide the best possible customer service, and if we fail, we want to know about it. If a customer is upset with our services but does not say anything, we do not have any way of making amends to that customer. You have most likely seen negative reviews of businesses online, and it always makes a big impression when those businesses go above and beyond to right any wrongs. That is part of what makes writing online business reviews so important.
If you live in the Elkton, Maryland area, Ace Chimney Sweeps is here for your chimney and fireplace needs. Contact us for any maintenance, repair, and installation services!